© 2020 PikeTec All rights reserved
PikeTec takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the data protection law and this Privacy Statement.
We draw your attention to the fact that data transmission over the Internet (for example when communicating by e-mail) might involve security gaps. It is not possible to protect such data completely against access by third parties.
Responsible as defined by current data protection laws is:
You have the right to receive free of charge information about the personal data stored about you. Additionally, you are entitled by the law to demand your personal data to be corrected, blocked, or deleted. You can also object or withdraw your permission for storing your personal data. To do so, send an e-mail to firstname.lastname@example.org or contact the responsible office by post or fax as stated above.
Right to information, deletion, correction
Within the scope of applicable legal provisions you have the right to free information on your stored personal data, their origin and recipient and the purpose of the data processing and, if necessary, a right to rectification or deletion of this data.
Right to restrict the processing of personal data
You have the right to demand for restriction of the processing of your data at any time and free of charge. Just contact us.
You can restrict the right to process your personal data where one of the following applies:
Withdrawal of consent
In many cases, your personal data may only be processed with your explicit consent. You can withdraw your consent at any time by sending us an informal message via e-mail. The data processed before we receive your request remains unaffected by the withdrawal.
If the data processing takes place on the basis of Article 6 paragraph 1 lit. e or lit. f GDPR, you have the right to object to the processing of your personal data at any time for reasons that arise from your particular situation. If you object, we will no longer process your personal data unless we can establish compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to enforce, exercise or defend legal claims (Objection pursuant to Article 21 paragraph 1 GDPR).
If your personal data is processed in order to operate direct mail, you have the right to appeal at any time. Your personal data will then no longer be used for the purpose of direct mail. (Objection pursuant to Article 21 paragraph 2 GDPR).
Right to data portability
You have the right to receive your personal data that we process on the basis of your consent or in fulfillment of a contract in a commonly used and machine-readable format. You can request the transmission of your personal data to another controller. The transmission of the data can only take place when data transmission is technically possible.
Right to appeal
You have the right to bring a complaint before a Data Protection authority. You can contact the Data Protection authority responsible to your place of residence and/or federal state. Or, you contact the Data Protection authority responsible for us.
Berliner Beauftragte für Datenschutz und Informationsfreiheit (Berlin Commissioner for Data Protection and Freedom of Information)
We have taken technical and organizational security measures to protect your personal data against loss, destruction, manipulation and access by unauthorized persons. Our employees as well as all persons involved with data processing are obliged to observe the Federal Data Protection Law and the confidential treatment of personal data.
To secure communication, our website uses a SSL- and/or TLS encryption. You can recognize an encrypted website by the “https:// “ in front of the web address and the lock icon in the browser.
When the SSL and/or TLS encryption is activated, you are protected against tampering of the communication.
We collect data you give us voluntarily, other data is automatically collected when you visit our website.
Personal data you give us voluntarily
We need your e-mail address to answer your questions, or to provide a service. We collect, store, and process only data you gave us voluntarily, for example when you send us an e-mail or when you use a contact form. This data will not be transmitted to anyone else without your consent.
You can send e-mails from within our website. Clicking on an e-mail link will open your e-mail program. When you request information and so forth by e-mail, your request as well as your contact data is stored. This is necessary to answer your request and to react appropriately to follow-up questions. Your e-mail address will be deleted three months after your request has been answered.
PikeTec Support Ticket System
To answer requests via the “PikeTec Support Ticket System” you need to create an account. The e-mail address is the only personlized data necessary to create the account. You can cancel the account at any time, for this you can contact us.
You will only receive our newsletter when you have given us your permission to do so. Only then we will store your e-mail address in our newsletter mailing list. You can unsubscribe from our newsletter at any time free of charge by clicking the unsubscribe link that is part of every newsletter we send. By clicking the unsubscribe link, your e-mail address is automatically removed from our newsletter mailing list.
Data that is automatically collected when you visit our webpages
This website is hosted by an external hosting service. When you visit or load a file from our website, your access data is stored in a log file on the webserver (server-log file). We have access to these server-log files.
The log file contains the following record:
The IP address of the user is immediately anonymized and thus not stored. The data stored in the server-log file are not personalized, thus we cannot conclude which user requested what file. The data is used only for statistical use and to optimize our website. We do not use the data otherwise and we do not transmit the data to a third party.
Your data is not merged with data from other sources.
The hoster provides his service to our potential and existing customers (Article 6 paragraph 1 lit. b GDPR) and on behalf of a secure, fast and efficient online service by a professional service provider (Article 6 paragraph 1 lit. f GDPR). Our hoster will process your data as far as it is necessary to fulfill his duties; he will comply with our data processing instructions. For this purpose, we have contracted with the hoster concerning the data processing.
Analysis tools and third-party tools
When visiting our website, your surfing behavior can be statistically evaluated. This happens above all with cookies and with so-called analysis programs. The analysis of your surfing behavior is anonymous; the surfing behavior cannot be traced back to you.
When you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We will not share this information without your consent.
The processing of this data is based on Article 6 paragraph 1 lit. b GDPR, if your request is related to the performance of a contract or is required to carry out pre-contractual action. In all other cases, the processing is based on your consent (Article 6 paragraph 1 lit. a GDPR) and / or on our legitimate interests (Article 6 paragraph 1 lit. f GDPR), since we have a legitimate interest in the effective processing of requests addressed to us.
The data sent by you to us via contact requests remain with us until you ask us to delete, revoke your consent to the storage or the purpose for the data storage is omitted (for example after completion of your request). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
Google Tag Manager and Google Analytics
Our website uses features of the web analytics service Google Tag Manager and Google Analytics. Provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager and Google Analytics use so-called „cookies” that are stored to your computer. These are text files that are stored on your computer and that allow an analysis of the use of the website by you.The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
The storage of Google Tag Manager and Google Analytics cookies and the use of this analysis tool are based on Article 6 paragraph 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both his website and his advertising. If a corresponding consent has been requested (for example a consent to the storage of cookies), the processing is carried out exclusively on the basis of Article 6 paragraph 1 lit. a GDPR; you can revoke the consent at any time.
We have activated the IP anonymization feature on this website. As a result, your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Tag Manager and Google Analytics will not be merged with any other data held by Google.
You can prevent the storing of cookies by selecting the appropriate settings in your web browser. However, we point out that you might not be able to enjoy the full functionality of this website. You can also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Object to data collection
You can prevent that Google Tag Manager and Google Analytics collects your data by clicking the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site:
We have contracted with google concerning the data processing, and we fulfill the strict requirements of the German data protection authorities when using Google Analytics.
User data and event data that are saved by Google and that are associated with cookies, user IDs for example User IDs), or promotional IDs (for example DoubleClick cookies, Android Advertising IDs) will be anonymized after 14 months or deleted. Details can be found under the following link: https://support.google.com/analytics/answer/7667196?hl=en
Google Analytics Remarketing
This website uses the features of Google Analytics Remarketing in conjunction with the cross-device capabilities of Google AdWords and Google DoubleClick. Provider is the Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
This feature allows to link the advertising target groups created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This way, interest-based, personalized advertising messages that have been customized based on your previous usage and browsing behavior on one device (fore example mobile phone) can also be displayed on another of your devices (for example tablet or PC).
Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device on which you log in with your Google Account will be able to display the same personalized promotional messages.
To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily associated with our Google Analytics data to define and create target audience groups for cross-device ad promotion.
You can permanently opt-out of the cross-device remarketing / targeting by disabling personalized advertising; follow this link: https://www.google.com/settings/ads/onweb/.
The aggregation of the collected data in your Google account is based on your consent, which you can give or revoke on Google (Article 6 paragraph 1 lit. a GDPR). For data collection operations that are not merged into your Google account (for example, because you do not have a Google account or have objected to the merge), the collection of data is based on Article 6 paragraph 1 lit. f GDPR. The legitimate interest results from the fact that the website operator has an interest in the anonymous analysis of the website visitors for advertising purposes.
Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. If the user visits certain pages of this website and the cookie has not expired yet, Google and we can recognize that the user has clicked on the ad and has been redirected to this page.
Each Google AdWords advertiser receives a different cookie. Thus, cookies cannot be tracked using the website of another AdWords advertiser. The information gathered using the conversion cookie is used to generate conversion statistics for ad-words customers who have opted for conversion tracking. AdWords customers are told the total number of users who clicked on their ad and that were redirected to a conversion tracking tag page. However, they do not receive any information that could put them into state to identify the users. If you do not want to participate in tracking, you can opt-out of this easily by disabling the Google Conversion Tracking cookie in the user preferences of your web browser. When the cookie is disabled, you will not be included in the conversion tracking statistics.
The storage of “conversion cookies” and the use of this tracking tool are based on Article 6 paragraph 1 lit. f GDPR. The website operator has a legitimate interest in analyzing the user behavior in order to optimize both its website and its advertising. If a corresponding consent has been requested (for example, a consent to the storage of cookies), the processing is carried out exclusively on the basis of Article 6 paragraph 1 lit. a GDPR; the consent is revocable at any time.
You can configure your browser so that you are informed about the setting of cookies and can allow cookies only in individual cases, accept cookies for certain cases or generally exclude and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.