Support
If you face problems with TPT, feel free to consult the TPT Manual or reach out to our support team for more specific questions.
You can give us a call, write an e-mail, or use the PikeTec Support Center. The latter is the most convenient for you and us. Please note that support is only granted to you when you have a valid TPT license.
In both cases, please provide the following information so we can help you as fast as possible:
- Which TPT version are you using?
- If additional tools are involved like MATLAB or ASCET, which version of it are you using ?
- What exactly is your issue?
- What did you already try to solve the problem?
Please attach screenshots to your message. Example files are also appreciated
TPT Manual and TPT API Manual
In case you have a tool-specific question you might find an answer by consulting the TPT manual or the TPT API manual. Both are linked below.
PikeTec Support Center
Please provide as much detail as possible so we can best assist you. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
Support via e-mail or phone
Telephone: +49 30 394 096 83-70
E-mail: tpt-support@piketec.com